:root{--bg:#fff;--surface:#fff;--surface-2:#f4f4f4;--ink:#000;--muted:#5f5f5f;--line:#e8e8e8;--pink:#e8347f;--pink-ink:#fff;--pink-text:#c2185b;--pink-soft:#fde8f1;--yellow:#ffd31f;--yellow-soft:#fff6c7;--yellow-ink:#3a2f00;--btn:#000;--btn-ink:#fff;--ok:#0a7a45;--bad:#d4261c;--focus:#276ef1;--font-head:"Albert Sans", system-ui, sans-serif;--font-body:"Albert Sans", system-ui, -apple-system, "Segoe UI", sans-serif;--r:10px;--gutter:20px;--ease:cubic-bezier(.2,.7,.2,1)}:root[data-theme=dark]{--bg:#000;--surface:#0b0b0b;--surface-2:#1b1b1b;--ink:#fff;--muted:#a9a9a9;--line:#2a2a2a;--pink:#ff5fa2;--pink-ink:#000;--pink-text:#ff8fbf;--pink-soft:#3a1328;--yellow-soft:#3a3208;--yellow-ink:#ffe27a;--btn:#fff;--btn-ink:#000;--ok:#4ad08f;--bad:#ff7a70;--focus:#7aa7ff}*{box-sizing:border-box}html,body,#root{height:100%}body{background:var(--bg);color:var(--ink);font:16px/1.5 var(--font-body);-webkit-font-smoothing:antialiased;margin:0}h1,h2,h3,.brand,.eyebrow{font-family:var(--font-head);text-wrap:balance;letter-spacing:-.02em}h1{margin:0 0 .5rem;font-size:2.1rem;font-weight:800;line-height:1.1}h2{margin:0;font-size:1.2rem;font-weight:700}h3{margin:0 0 .5rem;font-size:1.05rem;font-weight:700}p{margin:0 0 .7rem}.muted{color:var(--muted)}.small{font-size:.88rem}.pad{padding:0 var(--gutter)}.num,time,.count,.wait{font-variant-numeric:tabular-nums}:focus-visible{outline:2px solid var(--focus);outline-offset:2px}.sr{clip:rect(0 0 0 0);width:1px;height:1px;position:absolute;overflow:hidden}code{background:var(--surface-2);border-radius:6px;padding:.05em .35em;font-size:.9em}button,input,textarea,select{font:inherit;color:inherit}input,textarea,select{background:var(--surface-2);border-radius:var(--r);border:2px solid #0000;width:100%;min-height:48px;padding:.7rem .9rem;transition:border-color .15s,background-color .15s}input:focus,textarea:focus,select:focus{border-color:var(--ink);background:var(--surface);outline:none}textarea{resize:vertical}label{margin-bottom:1rem;font-size:.92rem;font-weight:600;display:block}label input,label textarea,label select{margin-top:.35rem;font-weight:400}.hint{color:var(--muted);margin-top:.3rem;font-size:.84rem;font-weight:400;display:block}.check{align-items:center;gap:.6rem;font-weight:500;display:flex}.check input{width:20px;min-height:20px;accent-color:var(--ink);margin:0}.btn{background:var(--surface-2);cursor:pointer;min-height:44px;transition:background-color .15s, transform .12s var(--ease), opacity .15s;border:0;border-radius:999px;padding:.5rem 1.15rem;font-weight:700}.btn:hover:not(:disabled){background:var(--line)}.btn:active:not(:disabled){transform:scale(.97)}.btn.primary{background:var(--btn);color:var(--btn-ink)}.btn.primary:hover:not(:disabled){opacity:.85;background:var(--btn)}.btn.ghost{background:0 0}.btn.ghost:hover:not(:disabled){background:var(--surface-2)}.btn.danger{color:var(--bad)}.btn.small{min-height:36px;padding:.25rem .85rem;font-size:.88rem}.btn:disabled{opacity:.4;cursor:not-allowed}@media (pointer:coarse){.btn,.btn.small,.tabs button,.top nav button{min-height:44px}}.error{color:var(--bad);font-weight:600}.ok{color:var(--ok);font-weight:600}.empty{color:var(--muted);padding:2rem var(--gutter);text-align:center;text-wrap:balance}.empty.big{place-content:center;height:100%;display:grid}.empty.big strong{color:var(--ink);letter-spacing:-.02em;margin-bottom:.4rem;font-size:1.35rem;font-weight:800;display:block}.empty.big .big-ico{display:none}.empty.big>div:before{content:"";background:var(--yellow);width:84px;height:84px;box-shadow:22px 22px 0 -8px var(--ink);border-radius:50%;margin:0 auto 1.4rem;display:block}.login{min-height:100%;padding:var(--gutter);place-items:center;display:grid}.login-card{width:min(420px,100%);animation:rise .5s var(--ease) both}.eyebrow{color:var(--ink);text-transform:none;letter-spacing:0;align-items:center;gap:.5rem;margin-bottom:.6rem;font-size:.85rem;font-weight:700;display:inline-flex}.eyebrow:before{content:"";background:var(--pink);border-radius:50%;width:10px;height:10px}.login-card h1{margin-bottom:.6rem;font-size:2.4rem}.login-card .btn{width:100%;min-height:52px;margin-top:.5rem;font-size:1rem}.app{flex-direction:column;height:100dvh;display:flex}.top{padding:0 var(--gutter);background:var(--yellow);color:#000;flex-wrap:wrap;align-items:center;gap:1.5rem;min-height:68px;display:flex}.top .btn.ghost{color:#000}.top .btn.ghost:hover:not(:disabled){background:#0000001a}.brand{color:#000;align-items:center;gap:.6rem;font-size:1.15rem;font-weight:800;display:flex}.brand:before{content:"";background:#000;border-radius:50%;flex:none;width:12px;height:12px}.brand-mark{display:none}.brand small{color:#000000a6;letter-spacing:0;margin-top:-.15rem;font-size:.74rem;font-weight:500;display:block}.top nav{flex:1;gap:.25rem;display:flex}.top nav button{cursor:pointer;color:#0009;background:0 0;border:0;min-height:44px;padding:.5rem .9rem;font-weight:600;transition:color .15s;position:relative}.top nav button:after{content:"";transform-origin:0;height:3px;transition:transform .25s var(--ease);background:#000;border-radius:3px;position:absolute;bottom:6px;left:.9rem;right:.9rem;transform:scaleX(0)}.top nav button:hover,.top nav button.on{color:#000}.top nav button.on:after{transform:scaleX(1)}.who-box{align-items:center;gap:.5rem;display:flex}.user{color:#000;font-size:.92rem;font-weight:700}.count{background:var(--surface-2);text-align:center;min-width:1.5em;color:var(--ink);border-radius:99px;margin-left:.45em;padding:.02em .45em;font-size:.76rem;font-weight:700;display:inline-block}.count.hot{background:var(--pink);color:var(--pink-ink);animation:2.4s ease-in-out infinite pulse}.page{padding:2rem var(--gutter) 4rem;width:min(960px,100%);animation:rise .4s var(--ease) both;flex:1;margin:0 auto;overflow:auto}.page.narrow{width:min(680px,100%)}.card{background:var(--surface);border:1px solid var(--line);animation:rise .4s var(--ease) both;border-radius:14px;margin-bottom:1rem;padding:1.2rem}.sec{margin-top:2rem}.actions{flex-wrap:wrap;align-items:center;gap:.5rem;margin-top:.5rem;display:flex}.actions.end{justify-content:flex-end}.table-wrap{overflow-x:auto}table{border-collapse:collapse;width:100%}th,td{text-align:left;border-bottom:1px solid var(--line);padding:.8rem .75rem}th{color:var(--muted);font-size:.8rem;font-weight:600}.split{flex:1;grid-template-columns:minmax(360px,420px) 1fr;min-height:0;display:grid}.list-pane{border-right:1px solid var(--line);background:var(--bg);overflow-y:auto}.conv-pane{background:var(--bg);min-width:0;min-height:0}.tabs{padding:.9rem var(--gutter);background:var(--bg);z-index:1;gap:.4rem;display:flex;position:sticky;top:0;overflow-x:auto}.tabs button{background:var(--surface-2);color:var(--ink);cursor:pointer;white-space:nowrap;transition:background-color .15s, color .15s, transform .12s var(--ease);border:0;border-radius:999px;padding:.45rem .9rem;font-size:.9rem;font-weight:700}.tabs button:hover{background:var(--line)}.tabs button:active{transform:scale(.97)}.tabs button.on{background:var(--ink);color:var(--bg)}.tabs button.on .count{background:var(--yellow);color:#000}.tabs button .count{background:0 0;min-width:0;margin-left:.35em;padding:0}.tabs button.on .count{padding:.02em .45em}.tabs.sub{background:0 0;padding:0 0 1rem;position:static}.rows{margin:0;padding:0;list-style:none}.row{text-align:left;width:100%;padding:1rem var(--gutter);border:0;border-bottom:1px solid var(--line);cursor:pointer;background:0 0;grid-template-columns:44px 1fr;align-items:start;gap:.3rem .85rem;transition:background-color .15s;display:grid;position:relative}.row:before{content:"";background:var(--ink);width:4px;transition:transform .2s var(--ease);position:absolute;top:0;bottom:0;left:0;transform:scaleY(0)}.row:hover{background:var(--surface-2)}.row.on{background:var(--yellow-soft)}.row.on:before{background:#000;transform:scaleY(1)}.row.for-me:not(.on):before{background:var(--pink);transform:scaleY(1)}.row>.av{grid-row:1/span 3}.row .row-top,.row .tags,.row .preview{grid-column:2}.row-top{justify-content:space-between;align-items:baseline;gap:.5rem;display:flex}.who{text-overflow:ellipsis;white-space:nowrap;align-items:center;gap:.45rem;font-weight:700;display:flex;overflow:hidden}.dot{background:var(--pink);border-radius:50%;flex:none;width:9px;height:9px}.wait{color:var(--muted);white-space:nowrap;font-size:.82rem}.wait.urgent{color:var(--bad);font-weight:700}.av{background:var(--yellow);color:#000;border-radius:50%;flex:none;place-items:center;width:44px;height:44px;font-size:.95rem;font-weight:800;display:grid}.av.c1,.av.c2,.av.c3,.av.c4,.av.c5{background:var(--yellow);color:#000}.tags{flex-wrap:wrap;gap:.3rem;display:flex}.tag{background:var(--surface-2);color:var(--ink);border-radius:99px;padding:.12rem .6rem;font-size:.75rem;font-weight:700}.row:hover .tag{background:var(--line)}.row.on .tag{background:#00000014}.tag.me{color:var(--yellow);background:#000!important}.tag.test{color:var(--muted);letter-spacing:.06em;box-shadow:inset 0 0 0 1px var(--line);background:0 0!important}.tag.warn{color:var(--pink-text);background:var(--pink-soft)!important}.tag.soft{color:var(--muted);font-weight:600}.preview{color:var(--muted);-webkit-line-clamp:2;-webkit-box-orient:vertical;font-size:.92rem;display:-webkit-box;overflow:hidden}.conv{flex-direction:column;height:100%;min-height:0;display:flex}.conv-head{padding:.85rem var(--gutter);background:var(--bg);border-bottom:1px solid var(--line);flex-wrap:wrap;align-items:center;gap:.85rem;display:flex}.conv-head .av{width:44px;height:44px}.conv-head .grow{flex:1;min-width:160px}.conv-head p{margin:0;font-size:.88rem}.head-actions{gap:.4rem;display:flex}.back{display:none}.handoff{margin:.9rem var(--gutter) 0;background:var(--yellow-soft);color:var(--yellow-ink);animation:slide .35s var(--ease) both;border-radius:12px;padding:.85rem 1rem}.handoff strong{font-weight:800}.handoff p{margin:.2rem 0 0}.thread{min-height:0;padding:1.2rem var(--gutter);background:var(--bg);flex-direction:column;flex:1;gap:.5rem;display:flex;overflow-y:auto}.bubble{background:var(--surface-2);max-width:min(76%,520px);animation:rise .25s var(--ease) both;border-radius:18px;padding:.55rem .85rem .4rem}.bubble.in{border-bottom-left-radius:5px;align-self:flex-start}.bubble.out{border-bottom-right-radius:5px;align-self:flex-end}.bubble.bot{box-shadow:inset 0 0 0 1.5px var(--line);background:0 0}.bubble.human_agent{background:var(--ink);color:var(--bg)}.bubble p{white-space:pre-wrap;overflow-wrap:anywhere;margin:0}.who-line{opacity:.65;margin-bottom:.1rem;font-size:.74rem;font-weight:700;display:block}.bubble time{text-align:right;opacity:.6;font-size:.72rem;display:block}.composer{padding:.85rem var(--gutter) calc(.85rem + env(safe-area-inset-bottom));background:var(--bg);border-top:1px solid var(--line)}.write{align-items:flex-end;gap:.5rem;display:flex}.write textarea{border-radius:16px;flex:1}.composer .actions{margin-top:.6rem}.locked{background:var(--surface-2);border-radius:var(--r);padding:.75rem 1rem;font-weight:500}.dialog{background:var(--surface);color:var(--ink);border:0;border-radius:18px;width:min(460px,100% - 2rem);padding:1.5rem;box-shadow:0 20px 60px #00000040}.dialog[open]{animation:rise .25s var(--ease) both}.dialog::backdrop{background:#00000080}.sim{background:var(--surface);border:1px solid var(--line);border-radius:16px;margin-top:1rem;overflow:hidden}.sim-bar{padding:1rem var(--gutter);border-bottom:1px solid var(--line);flex-wrap:wrap;align-items:flex-end;gap:1rem;display:flex}.sim-bar label{flex:1;min-width:160px;margin:0}.sim-bar p{margin:0}.sim .thread{flex:none;height:360px}.typing{padding:0 var(--gutter);color:var(--muted);font-style:italic}.chips{padding:.75rem var(--gutter) 0;flex-wrap:wrap;gap:.4rem;display:flex}.chip{background:var(--surface-2);cursor:pointer;min-height:38px;transition:background-color .15s, transform .12s var(--ease);border:0;border-radius:99px;padding:.4rem .9rem;font-size:.88rem;font-weight:600}.chip:hover:not(:disabled){background:var(--line)}.chip:active:not(:disabled){transform:scale(.97)}.sim .write{padding:.75rem var(--gutter) var(--gutter)}.stats{border-bottom:1px solid var(--line);background:var(--bg);grid-template-columns:repeat(4,1fr);display:grid}.stat{padding:.9rem var(--gutter);border-right:1px solid var(--line);min-width:0;animation:rise .4s var(--ease) both;flex-direction:column;display:flex}.stat:last-child{border-right:0}.stat-n{font-family:var(--font-head);letter-spacing:-.03em;font-variant-numeric:tabular-nums;font-size:2rem;font-weight:800;line-height:1.05}.stat:nth-child(2) .stat-n{background:linear-gradient(transparent 62%, var(--yellow) 62%);align-self:flex-start}.stat-l{margin-top:.25rem;font-size:.85rem;font-weight:700}.stat-s{color:var(--muted);font-size:.78rem}.quick{flex-wrap:wrap;align-items:center;gap:.4rem;margin-bottom:.6rem;display:flex}.quick-l{color:var(--muted);margin-right:.2rem;font-size:.78rem;font-weight:700}.quick .chip{background:var(--yellow-soft);color:var(--ink)}.quick .chip:hover:not(:disabled){background:var(--yellow);color:#000}@keyframes rise{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:none}}@keyframes slide{0%{opacity:0;transform:translateY(-6px)}to{opacity:1;transform:none}}@keyframes pulse{0%,to{box-shadow:0 0 #e8347f73}50%{box-shadow:0 0 0 6px #e8347f00}}@media (prefers-reduced-motion:reduce){*,:before,:after{transition:none!important;animation:none!important}}@media (width<=860px){h1{font-size:1.8rem}.split{grid-template-columns:1fr}.split[data-view=list] .conv-pane,.split[data-view=conv] .list-pane{display:none}.back{align-items:center;display:inline-flex}.bubble{max-width:88%}.top{gap:.1rem .6rem;padding-top:.4rem}.brand{flex:1}.who-box{order:2}.top nav{flex-basis:100%;order:3}.count{margin-left:.3em}.stats{grid-template-columns:repeat(2,1fr)}.stat{padding:.7rem var(--gutter);border-bottom:1px solid var(--line)}.stat:nth-child(2n){border-right:0}.stat-n{font-size:1.6rem}.stat-s{display:none}}
